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Business Excellence
Enterprise Risk Management
We provide comprehensive enterprise risk management consulting from architecting new enterprise risk management models to optimizing existing models and innovating specific enhancements to individual enterprise risk functions. Our expertise includes security management, subpoena and court order compliance, fraud management, business continuity and disaster recovery, environmental health and safety, internal audit, network security, supply management and new product risk assessment.
“The undisputed pioneer and leader in the wireless industry's aggressive campaign for network security. She has taken the leadership role in preventing unauthorized use of wireless services.”
—Tom Wheeler, President Cellular Telephone Industry Association
“In my 25 years of law enforcement, 21 of which were with the NYPD, I have had the privilege of working with some of the finest and smartest prosecutors in City, State, and Federal Government. Roseanna DeMaria is by far the most devoted, hardest working, knowledgeable creative thinking prosecutor who is willing to meet challenges considered impossible by others. She is of unchallengeable integrity, the pinnacle of professionalism, integrity, intellect, and the phrase 'can't be done' is not existent in her vocabulary. The qualities she possessed as a prosecutor are the very qualities responsible for her success in the corporate world. You will not find a friend or foe willing to challenge her capabilities in the practice of law as a prosecutor, corporate attorney, and managerial abilities. Her mindset is to get the job done and she will get the job done beyond your highest expectations.”
—Joseph Cruz, Former NYPD Detective
“Roseanna DeMaria approached wireless fraud and security management from the perspective of the criminal, which turned the industry on its head and solved the wireless fraud problem. This problem had been intractable until Roseanna came along and approached the questionswithout any preconceived ideas. Equally compelling is that she convinced fiercely independent competitors to follow her lead in realizing an industry-wide solution.”
—Tim Donahue, Chairman & CEO, Nextel Communications
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Customer Service
We provide customer service consulting focused on delighting customers through a strong, energized employee interface. Our customer service work, includes team design, training, and operational architecture.
“I have worked closely with Roseanna on several occasions in the recent past and found her to be: a transformational thinker, a catalyst for effective change and excellent communicator who is results oriented.”
—W. Earl Sasser, Co-author The Service Profit Chain and The Value Profit Chain
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Cross Functional Team Alignment
Our work in enhancing cross-functional alignment across companies and throughout large teams drives improved performance and productivity through superior communication and an ?internal customer service? model. This work enables teams to connect-the-dots across diverse, large teams to scale their success and contain their failures.
“Roseanna has constantly exceeded operational results, by assembling, leading and developing outstanding functional and cross functional teams that are provided with aggressive goals along with the coaching and tools to achieve those goals.”
— Steve Elfman, CTO, Infospace
“If you look up DYNAMO in the dictionary, you will find a picture of Roseanna DeMaria. She is one of the most dynamic motivators I have ever had the pleasure and opportunity to work with. She is one of those people who constantly strives to do more and makes sure that she either pushes you, pulls you or carries you to the finish line with her. You have to beware, however, because just when you get to the finish line, you will find that the line has moved because she is consistently on the lookout for newer, more innovative ways to conduct business and motivate employees. Roseanna has a unique way of tackling business issues and approaching solutions. You can't go wrong with someone like her on your team!”
— Mary B. Anderson, Director Enterprise Risk Management, AT&T Wireless
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